Productivity and Process Improvement
In this Session Long Project you will be able to use your creativity. You will choose a specific type of non-manufacturing business from the list below. You will use this business type and create your own organization around it. In each SLP module you will create issues about the specific Operations Management topic and discuss these issues and how you would solve them.
NOTE: When choosing your business, you need to consider that it will meet the criteria for ALL SLP assignments.
It must use inventories (Module 2), requires some effort to achieve quality (Module 3), and have the ability to expand its capacity (Module 4).
Session Long Project
Choose one of the following types of service organizations: hospital, car repair, computer repair, generic family restaurant, generic convenience store (could be a franchised store), or another organization type with Instructor Approval.
Create/Invent a company of this type. Be creative. Make this company real. Generate some numbers that specify the productivity.
Identify several key processes in a process flow diagram. (To see an example of a process flow diagram, see Section C: Plasti-Brack Information, Figure 2.)
Identify and discuss at least three productivity issues that this company faces. Include the various productivity ratios that would be calculated. Generate some numbers indicating the current level of productivity.
Identify and discuss how this company would deal with improving its productivity.
Discuss the key processes and how these processes would be analyzed.
What are some ways the processes could be improved?
Discuss concepts and ideas from process improvement and lean thinking.
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