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Question
Submitted by DAndrews on Fri, 2016-01-15 21:54
due on Sun, 2016-01-17 00:00
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PART I: Short Response Questions
Directions: Please answer each of the following questions and provide examples from the text, if applicable. Each response should be at least two paragraphs in length composed of five to seven sentences and be written in complete sentences.
1. Explain what you should do when replying to a claim when the customer is at fault.
2. You are preparing an internal blog posting providing information on this year’s annual company picnic. The message is generally positive, but you need to say that—unlike past picnics—the event will not be catered. What approach is best for conveying negative information such as this in the context of a positive message?
3. Many routine requests have several parts. What guidelines should you keep in mind when your request contains a series of questions?
4. List at least three guidelines that can help you avoid being accused of defamation.
5. You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing. What questions should you consider when deciding between the direct and indirect approaches for your message?
6. Provide at least five guidelines to observe when making negative organizational announcements.
7. Explain the characteristics of an effective letter rejecting a job applicant.
8. Describe at least five strategies for establishing credibility when preparing persuasive messages.
9. Explain how to balance emotional appeals and logical appeals in persuasive business messages.
10. Briefly explain several guidelines for adapting marketing and sales messages for social media.
PART II
Identify an example of poor company communication out to the public. You can select an example you are aware of because of your own experiences, or a case study that you find online. Provide research and documentation. Write a three page APA formatted paper analyzing the communication and which of the “rules” you read about this week that the communication did not follow. Be sure to identify what the outcome was as a result of the poor communication and use at least two scholarly references.
PART III: Journal
Write a two page APA formatted paper in which you identify ways you can build credibility in language and in your writing. Applying the material this week, describe at least two ways to apply the material this week to increase your own credibility in academic and business writing. Cite the original reference using APA format.
Answer
Submitted by kim woods on Sat, 2016-01-16 11:51
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xxxxxxxx Communication
Student xxxx
xxxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxx’s xxxx
xxxx x
xxxxxxx what you xxxxxx xx when replying to a xxxxx when the xxxxxxxx is at xxxxx
xx xxx xxxxxxx to xxxxx the claim whenever a xxxxxxxx xx xx xxxxxx it must always xxxxx xxxx good xxxxx xxx body on the other xxxx will xxxx xxxxxxx xxxxxxxxx xxxx xxx fact that xxx xxxx trying xx discourage xxxx xxxxxxx in near future. xxx xxxxxxxxxx xxxxxx also be done in xxxxxx manner which shows the appreciation of customers xxxxxx the company.
What approach is best for xxxxxxxxx xxxxxxxx information such xx this xx xxx xxxxxxx of a positive message?
The xxxx way xx convey the negative information xx xx placing xxx xxxxxx xxxxxxx favourably as xxxx as xxxxxxxxx xxxxxxxx xxxxxxx message with mild xxxxxxxxxxxxx xxxxxxxxxxx should xx placed in x xxxxxxxxxx context.
xxxx xxxxxxxxxx should you keep xx xxxx xxxx xxxx xxxxxxx xxxxxxxx a xxxxxx xx xxxxxxxxxx
One xx to xxxxx xxx’x xxxxxxx xx an xxxxxxx
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