Comment:Textbook name: Management of EMS, Brady, Bruce E. Evans | Jeff T. Dyar
Textbook can be found at
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Master Level Work
Double Space
APA format
1 References (Textbook)
3 questions. Each minimum of 100 words. Total 300 words.
Reading: Chapter 5, 6, and 8
3 Discussion Questions that need to be answered: (EACH MINIMUM OF 100 WORDS)
DISCUSSION QUESTION (S): (Minimum of 100 words each)
1. Discuss customer service within your agency Coral Gables Fire Rescue. How do crews in the field actually treat customers (patients, public, and hospital staff) versus the perceptions held by management? What steps has your agency taken to improve customer relations?
2. During the last 12 months, describe an interaction between you and a customer where you went above and beyond the norm.
3. What is your current method of EMS recurrent education? Evaluate your system and compared it to other recurrent EMS training options.
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