Comment:
CASE STUDY 6: The Case of Joe the Jerk (Or, the Very Capable Jerk) Instructions: As you read and think about the motivation theories and work-related attitudes that we will cover, consider the following case, and the following questions: 1.What different perspectives on the case would the different theories take? What would they emphasize and point to as most important? What kinds of solutions or alternatives would they suggest? 2. Can you see gaps or weaknesses in the different theories, that come out in trying to apply them to the case? Are some of the concepts and theories more useful for this case than others? 3. What would you advise Joan to do about Joe? Can you ground any of your advice in the theories or ideas about motivation that we cover in the readings and class discussion? You have been asked to consult with a module manager in a public service center of the Social Security Administration. A module is a group of about forty workers who work together in processing claims for social security coverage (that is, requests for the beginning of payments, or other services such as changes and information). A module has all the specialists needed to process a claim from beginning to endclaims authorizers, benefits authorizers, file clerks, and typists or word processors. Each module has a module manager (hereafter, MM) and two assistant module managers (AMMs), who lead and manage the team of workers in the module. The MM, Joan, has a serious concern about one of the AMMs, Joe. Joe is very intelligent, talented, and younger than most AMMs. As far as his knowledge of the work and technical details is concerned, he is extremely promising and has excellent prospects to move up to become MM and then move on up beyond that. Joe, however, is arrogant in his dealings with the workers in the module. He talks down to people and treats them curtly and rudely. He behaves as if he deserves more special treatment and attention than the module members because he is an AMM. On the other hand, Joe also takes some stands and actions that are not necessarily bad or unjustified. Following are some incidents that have occurred:
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